Support desk
Reach the technical desk
Send a ticket for credential resets, lockouts, or session verification questions. Include your administrator email so the desk can confirm your identity before making any change.
Account recovery
Three steps to regain access
If you are locked out or your password reset is delayed, follow this sequence. Each step confirms your identity before access is restored.
1. Request a reset
Use the Forgot password link on the sign-in card and check your admin email for the reset message.
2. Verify your identity
Complete multi-factor verification when prompted. Do not share one-time codes with anyone.
3. Set a new password
Choose a new password that meets policy. If the lockout persists, contact the support desk for emergency authorization.